Refund policy

Syed Decor accepts returns within 7 days of delivery.

To be eligible, the piece must be unused, undamaged, and returned in its original packaging with all parts included.

How to start a return

Message us on WhatsApp at +92 307 2477138 within 7 days of receiving your order, with your order number and a photo of the piece. We will confirm the return address and arrange collection or ask you to send it back by courier.

Return delivery charges

If the piece is faulty, damaged in transit, or not what you ordered, we cover the return cost and send a replacement at no charge to you.

If you are returning it because you changed your mind, the return courier charge is yours to pay, and the original Rs 250 delivery charge is not refunded.

Refunds

Once the returned piece reaches us and passes inspection, we refund within 5 working days. Because orders are paid cash on delivery, refunds are sent by bank transfer or Easypaisa/JazzCash to the account you tell us.

Damaged on arrival

Check the parcel in front of the courier where you can. If a piece arrives damaged or broken, send us photos on WhatsApp within 48 hours of delivery and we will replace it free of charge, including delivery.

What we cannot accept

We cannot accept returns on pieces that have been used, scratched, or cleaned with abrasives, or on custom and bulk orders confirmed in writing before dispatch.

Cancelling an order

You can cancel any order before it is dispatched at no cost — message us on WhatsApp. Once the courier has collected the parcel, the return process above applies.